24h emergency switchboard: +41 (0) 91 805 31 11 info@cardiocentro.org
Patient care

Inside this area you will find all the useful information that aims to make your stay at Cardiocentro more comfortable.

Highlights
Specialties

With the synergy of cardiologists, cardiac surgeons and cardioestestists, the Cardio Center can offers less invasive surgical techniques and the most up-to-date intervention procedures.

Cardiocentro

Managed by a no-profit foundation integrated into the cantonal healthcare service, Cardiocentro Ticino is a state-of-the-art, highly specialized university clinic in Cardiology, Cardiac Surgery and Cardioestesthesia

Privacy Policy

Privacy Policy

PRIVACY DISCLAIMER
In compliance with the obligations deriving from the regulations of the European community (European Regulation for the protection of personal data No. 679/2016, GDPR) and subsequent amendments, this site respects and protects the privacy of visitors and users, putting in place every effort possible and proportionate in order not to infringe the rights of users.
This privacy policy applies only to the online activities of this site and is valid for visitors / users of the site. It does not apply to information collected through channels other than this website. The purpose of the privacy statement is to provide maximum transparency regarding the information that the site collects and how it is used.
Legal basis of processing
This site processes data based on consent. With the use or consultation of this site visitors and users explicitly approve this privacy statement and consent to the processing of their personal data in relation to the methods and purposes described below, including any disclosure to third parties if necessary for the provision of a service.
The provision of data and therefore the consent to the collection and processing of data is optional, the User can deny consent, and may revoke at any time a consent already provided (by writing to info@cardiocentro.org ). However, denying consent may make it impossible to provide certain services and the browsing experience on the site may be compromised.
Starting from 25 May 2018 (date of entry into force of the GDPR), this site will process some of the data based on the legitimate interests of the data controller.
Data collected and purposes
Like all websites, this site also makes use of log files in which information collected in an automated manner is kept during user visits. The information collected could be the following:
– internet protocol (IP) address;
– type of browser and device parameters used to connect to the site;
– name of the Internet service provider (ISP);
– date and time of visit;
– web page of origin of the visitor (referral) and exit;
– possibly the number of clicks.
The above information is processed in an automated form and collected in an exclusively aggregated form in order to verify the correct functioning of the site, and for security reasons (from 25 May 2018 such information will be treated according to the legitimate interests of the owner).
For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may possibly also include personal data such as IP address, which could be used, in accordance with applicable laws, in order to block attempts at damage to the site itself or to cause damage to other users, or in any case harmful activities or constituting a crime. Such data are never used for the identification or profiling of the user, but only for the purposes of protection of the site and its users (from 25 May 2018 such information will be treated according to the legitimate interests of the owner).

If the site allows the inclusion of comments, or in the case of specific services requested by the user, the site automatically detects and records some identification data of the user, including the email address. These data are voluntarily provided by the user at the time of requesting service delivery. By inserting a comment or other information, the user expressly accepts the privacy policy, and in particular agrees that the contents included are freely disseminated to third parties.
The data received will be used exclusively for the provision of the requested service and only for the time needed to provide the service.
The information that users of the site deem to make public through the services and tools made available to them, are provided by the user knowingly and voluntarily, exempting this site from any liability regarding any violation of laws. It is up to the user to verify that they have permission to enter personal data of third parties or contents protected by national and international standards.
The data collected by the site during its operation are used exclusively for the purposes indicated above and kept for the time strictly necessary to carry out the activities specified. In any case, the data collected from the site will never be provided to third parties, for any reason, unless it is a legitimate request by the judicial authority and only in the cases provided by law.

The data used for security purposes (block attempts to damage the site) are kept for 7 days.

Cookies
As is customary on all websites, this site also uses cookies, small text files that allow you to store information on visitor preferences, to improve the functionality of the site, to simplify navigation by automating the procedures (eg. Login, site language) and for the analysis of the use of the site.
Session cookies are essential in order to distinguish between connected users, and are useful to avoid that a required feature can be provided to the wrong user, as well as for security purposes to prevent cyber attacks on the site. Session cookies do not contain personal data and last only for the current session, ie until the browser is closed. No consent is required for them.
The functionality cookies used by the site are strictly necessary for the use of the site, in particular they are linked to an express request for functionality by the user (such as Login), for which no consent is required.
By using the site, the visitor expressly consents to the use of cookies.

Disable cookies
Cookies are connected to the browser used and CAN BE DISABLED DIRECTLY FROM THE BROWSER , thus refusing / revoking consent to the use of cookies. It should be noted that disabling cookies may prevent the correct use of some features of the site itself.
Instructions for disabling cookies can be found on the following web pages:
Mozilla Firefox®
Microsoft Internet Explorer®
Microsoft Edge®
Google Chrome®
Opera®
Apple® Safari® on iPhone®, iPad®, or iPod touch®
Safari® for Mac Os

Third-party cookies
This site also acts as an intermediary for third-party cookies, used to provide additional services and features to visitors and to improve the use of the site, such as buttons for social media, or video. This site has no control over the cookies of third parties, entirely managed by third parties. As a consequence, the information on the use of these cookies and their purposes, as well as on how to disable them, are provided directly by the third parties on the pages indicated below.
In particular, this site uses cookies of the following third parties:
– Google Analytics®: a Google® analysis tool which, through the use of cookies (performance cookies), collects anonymous browsing data (IP truncated at the last octet) and exclusively aggregates for the purpose of examining the use of the site by users, compiling reports on activities on the site and providing other information, including the number of visitors and pages visited. Google® may also transfer this information to third parties where required to do so by law or where such third parties process the aforementioned information on behalf of Google®. Google® will not associate the IP address with any other data held by Google®. Data transmitted to Google is stored on Google® servers in the United States.
On the basis of a specific agreement with Google®, which is designated as data controller, the latter undertakes to process the data according to the requests of the Data Controller (see at the end of the information), given through the software settings. Based on these settings, the advertising and data sharing options are disabled.
Further information on Google Analytics® cookies can be found on the Google Analytics Cookie Usage on Websites page.
The user can selectively disable the collection of data by Google Analytics by installing the appropriate component provided by Google® on his browser ( gaoptout ).
– Youtube®: a platform owned by Google®, for video sharing, which uses cookies to collect information from users and navigation devices. The videos on the site do not convey cookies when the page is accessed, since the “advanced privacy (no cookie)” option has been set, according to which YouTube does not store visitor information unless they voluntarily reproduce the video.
cookie: test_cookie .doubleclick.net is not a permanent cookie, but is used to check if the user’s browser supports cookies.
For more information on the use of data and their processing by Google, it is recommended to read the information on the prepared page from Google , and to the page on How Google uses data when you use sites or apps of partners.

Social Network Plugin
This site also incorporates plugins and / or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard the privacy of users. Possibly cookies are set, if so provided by social networks, only when the user makes effective and voluntary use of the plugin. Please note that if the user navigates being “logged in” in the social network then he has already consented to the use of cookies conveyed through this site when registering with the social network.
The collection and use of the information obtained by means of the plugin are governed by the respective privacy policies of the social networks, to which reference is made.
Facebook®
Twitter®
LinkedIn®

Security measures
This site processes the data of users in a lawful and correct manner, adopting the appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of data. Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the owner, in some cases, may have access to the data categories of employees involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third-party technical services, postal couriers, hosting providers, IT companies, communication agencies).

User rights
Pursuant to European Regulation 679/2016 (GDPR), the User can, in accordance with the procedures and within the limits established by current legislation, exercise the following rights:
– request confirmation of the existence of personal data concerning him / her (right of access);
– know its origin;
– receive intelligible communication;
– have information about the logic, methods and purposes of the processing;
– request the updating, correction, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including those no longer necessary for the pursuit of the purposes for which they were collected;
– in cases of consent-based processing, receive only the cost of any support, its data provided to the holder, in a structured and readable form by a data processor and in a format commonly used by an electronic device;
– the right to lodge a complaint with the Supervisory Authority;
– as well as, more generally, exercise all the rights that are recognized by the current provisions of the law.
Requests should be addressed to info@cardiocentro.org .
In the event that the data are processed on the basis of legitimate interests, the rights of data subjects are guaranteed (with the exception of the right to portability that is not provided for by the regulations), in particular the right to oppose the treatment that can be exercised by sending a request to info@cardiocentro.org .
Google® is appointed data controller, processing data on behalf of the owner for what concerns the implementation of Google Analytics®.
This privacy policy is updated as of May 16, 2018

Cardiocentro Ticino

Via Tesserete 48
CH-6900 Lugano
info@cardiocentro.org